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Gross Margin

Gross margin is revenue minus cost of goods sold, expressed as a percentage. Shows how much profit you keep after delivering your product or service.

What Is Gross Margin? Formula and Benchmarks by Industry

Formula: Gross Margin = ((Revenue - COGS) / Revenue) x 100. Example: $100k revenue, $30k COGS, gross margin is 70%. SaaS typically has 80-90% gross margins. E-commerce often 30-50%. Services 40-60%. High gross margin means you can spend more on sales and marketing while staying profitable. Low margin means you need high volume to survive.

Examples

A SaaS company earns $200,000 in monthly revenue and spends $30,000 on hosting and customer support to deliver the product. Gross margin is ($200,000 minus $30,000) divided by $200,000, times 100, which is 85 percent, comfortably inside the typical 80 to 90 percent range for software.
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Related Terms

COGS (Cost of Goods Sold)

COGS (Cost of Goods Sold) is the direct cost of delivering your product to each customer. For a SaaS business that means hosting, third-party API fees, and payment processing, not sales, marketing, or general overhead.

Contribution Margin

Contribution margin is revenue per customer minus variable costs (COGS). Shows how much each sale contributes to covering fixed costs and profit.

Unit Economics

Unit economics measures profitability per customer. It's the revenue one customer generates (LTV) minus the cost to acquire and serve them (CAC + COGS). Positive unit economics = you make money on each customer.

A/B Testing

A/B testing (split testing) means showing two versions of something to different users and measuring which performs better. Version A vs. Version B. Data wins, opinions lose.

Account-Based Selling

Account-based selling is a sales strategy that targets a curated list of specific named companies individually, tailoring outreach and pitch to each one, instead of casting a wide net across anyone who might vaguely fit.

Activation Rate

Activation rate is the percentage of signups who complete a key action that signals they got value. High activation predicts retention.

View all terms