Ecoutez

Trigger in-product feedback the moment users hit a feature, milestone, or drop-off. Capture ratings, NPS, or open replies and turn them into product decisions.

Ecoutez empowers SaaS product teams to gather real-time user feedback precisely when it's most relevant. By triggering prompts based on user actions, milestones, or drop-offs, Ecoutez captures valuable insights like ratings, NPS scores, and open replies. This data is then transformed into actionable product decisions. Trigger feedback at the right moment: Stop interrupting users randomly. Ecoutez fires prompts based on recent user actions, ensuring responses reflect fresh experiences. Flexible feedback formats: Support star ratings, numeric scores, open messages, or multi-field forms to match the context of the moment. Seamless integration: Drop Ecoutez into any web product with a single script tag. It works with various stacks including React, Next.js, Vue, Svelte, Angular, and plain HTML, requiring no extra engineering per question. Fast setup and insights: Go from setup to actionable insights in hours, not days. The four-step process involves creating a widget, defining triggers, installing the script, and monitoring responses in a real-time dashboard. AI-powered insights: Leverage AI to automatically tag feedback with sentiment and themes, helping you quickly identify patterns and prioritize fixes. Targeted feedback: Define triggers based on user actions like feature usage, completed flows, or page visits, with the ability to build AND/OR rules for precise targeting. Ecoutez is built for teams who value user feedback, whether for validating features, conducting continuous research, or preventing churn. It provides always-on feedback loops, surfacing patterns continuously without manual synthesis.